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Frequently Asked Questions (FAQ)
How do I purchase a subscription?1. Press "Book Now" 2. Select package that you would like to purchase 3. Select the day and time that you would like to schedule your first session 4. Press "Next" 5. Select the package that you have picked, press "Select" 6. Either log into or sign up for a new account. 7. Put in your payment information 8. Choose your start date 9. Review information to make sure it's correct 10. Purchase If it is your first time purchasing our package, you will book your first session when you purchase a package. If you have multiple sessions avaiable to book, please see the "How do I book my additional session?" FAQ.
How do I book my additional session?Each subscription comes with different amount of onsite sessions. - "Get Started" (1) 2 hour session - "Get Ahead" (2) 2 hour sessions, - "Lead The Way" (3) 2 hour sessions. To book your first session follow the steps under "How do I purchase a subscription" FAQ. After you have booked your first session, you may have extra credits avaible. Upon booking your first session, you can click back on your "Book Now" button on the top menu. 1. Make sure that you are logged into your account 2. Choose the same plan that you just purchased 3. Pick another date and time that you would like to book a session for 4. Notice this time, you will not be asked to input your credit card information, rather you will be using your credit that is avaible. 5. Check over the details and submit. If you have another credit repeat the process. If you would like all your sessions to be used in one day, please book back to back sessions if avaible. If you have any questions please contact email@example.com
How do I cancel?Simple, you can log into your account and go to "My Subscriptions". From there you can cancel your plan. If you have any issues canceling your plans please contact firstname.lastname@example.org.
How do I see my bookings?1. Log into your account 2. Click your account on top right corner 3. Press "My Bookings" From there you can see your upcoming and past bookings.
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